Choose either Just remove my files or Fully clean the drive. Plug in your Surface so you don’t run out of power during the refresh. This tutorial explains how to remove or reset Surface RT password by performing a factory reset. To reset your Surface without logging in, please try the following: 1. Under Refresh your PC without affecting your files, select Get started. Choose either Just remove my files or Fully clean the drive.

Note: To learn how to create a USB recovery drive, see Create a USB recovery drive or Download a recovery image for your Surface. For example, if you are recycling your Surface, you should clean the drive. Surface restarts and the Surface logo appears during the reset process (this can take several minutes). If you’ve lost your password, you may not have to reset your Surface. To perform a refresh or a reset, you’ll need to check a few things first. From there tap / click the Shift key once, then click on the Power icon and select Restart. Reset from the Windows sign-in screen: If Windows sign-in fails, you can perform the reset from the Windows sign-in screen. 2. If you get the prompt Restart anyway, select Restart anyway. If you’re having trouble getting Windows to start on your Surface, you may not be able to perform the steps to refresh or reset. Refresh from within Windows: If Windows loads and you can sign in, you can perform the refresh from within Windows. See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first.

Insert the USB recovery drive into the USB port. Reset from within Windows: If Windows loads and you can sign in, you can perform the reset from within Windows. 5. For info on backing up your files, see Back up your files. On the Refresh your PC screen, select Next > Refresh. The on-screen keyboard will open.

Locked out of your Surface RT tablet? Surface restarts and the Surface logo appears while the reset process continues (this can take several minutes). Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store. From the Windows sign-in screen, select Power  in the lower-right corner of the sign-in screen. Here’s what to do after you’ve reset your Surface: Complete the Surface setup steps, including selecting your region and language. Refresh from within Windows: If Windows loads and you can sign in, you can perform the refresh from within Windows. While the Shift key is still pressed or selected, select Restart. Select the apps you want to install, and select Install. Press and hold the volume-down button while you press and release the power button. (If you're using the touch keyboard, select the Shift key.).

Click Troubleshoot . If you’ve lost your password, you may not have to reset your Surface. Reset / Remove Forgotten Password on Surface RT Tablet. The option to clean the drive is more secure but takes much longer.

Reset from the Windows sign-in screen: If Windows sign-in fails, you can perform the reset from the Windows sign-in screen. Reset from USB recovery media: If Windows fails to start, you can perform the reset by using USB recovery media if available.

Your Windows installation or recovery media will provide these files, you need to download a recovery image and reset from a USB recovery drive. Warning: A reset returns Surface to its factory settings: A reset reinstalls Windows and apps that came installed on your Surface. Surface restarts and the Surface logo appears during the reset process (this can take several minutes).

Press and hold the Shift key. Select Troubleshoot > Refresh your PC, and select the operating system you want to refresh. The option to clean the drive is more secure but takes much longer. Plug in your Surface so you don’t run out of power during the refresh. On the next page, select Next. Surface 2 only: After restart, your Surface may prompt you to clear the TPM (Trusted Platform Module). For info on backing up your files, see Back up your files. Select Reset. Click, You’ll now be prompted with two options. From the Windows sign-in screen, select Ease of access in the lower-left corner, and select On-Screen Keyboard. If you’re having trouble getting Windows to start on your Surface, you may not be able to perform the steps to refresh or reset. Swipe in from the right edge of the screen, and select Settings > Change PC settings. Choose either Just remove my files or Fully clean the drive. Attach your Touch Cover / Type Cover (if no cover you can use a USB keyboard). Surface restarts and the Surface logo appears during the refresh process (this can take several minutes). Insert the USB recovery drive into the USB port.

Windows RT integrates a built-in rescue method that allows you to reset the OS from the login screen.

The option to clean the drive is more secure but takes much longer. Reset from within Windows: If Windows loads and you can sign in, you can perform the reset from within Windows. Go to Start , and select Microsoft Store > Account > My apps. Surface restarts, and the Surface logo appears during the refresh process (this can take several minutes). Select Troubleshoot > Refresh your PC, and select the operating system you want to refresh. Select Reset.

See Install Surface and Windows updates. Click on that icon and then select the “On-Screen Keyboard” option. If you get the prompt Restart anyway, select Restart anyway. For more info, see All about accounts.

Here’s what to do after you’ve reset your Surface: Complete the Surface setup steps, including selecting your region and language. Your Windows installation or recovery media will provide these files, you need to download a recovery image and reset from a USB recovery drive. When the Surface logo appears, release the volume-down button. Reset your Surface from the USB recovery drive by following these steps: If prompted for a recovery key, select Skip this drive at the bottom of the screen. From the Windows sign-in screen, select Ease of access 4017204 in the lower-left corner, and select On-Screen Keyboard. When the Surface logo appears, release the volume-down button. Provide useful password recovery tricks, guides and software, on Reset / Remove Forgotten Password on Surface RT Tablet, Press a Key to Open Right-Click Context Menu in Windows 10, How to Change the Default “New folder” Name in Windows 10, How to Change Function Keys Behavior on Your Windows Laptop, How to Open File Explorer from Command Prompt in Windows 10, How to Protect Outlook .OST File from Unauthorized Access, The tablet will reboot and take you to the troubleshooting option screen. When prompted, select the language and keyboard layout you want. Under Remove everything and reinstall Windows, select Get started > Next.

From the Windows login screen, click the Power icon at the bottom right of the screen.

While the Shift key is still pressed or selected, select Restart. Under Remove everything and reinstall Windows, select Get started > Next. Select Yes, repartition the drives.

Important: If you see the message Insert media: Some files are missing. Press the Power icon. Select Reset.

Press and hold the volume-down button while you press and release the power button. Check for important updates. After your Surface restarts, the Choose an option screen will appear. Reset / Remove Forgotten Password on Surface RT Tablet. Select Next, make sure that your Surface is plugged in, and select Refresh. Select Reset. If you are keeping your Surface, you just need to remove your files. Surface restarts and the Surface logo appears during the reset process (this can take several minutes).

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